Shipping policy

At this time, we only ship within Australia.Shipping Policy

Shipping Options

We offer both Australia-wide shipping and local pickup.

Customers can select their preferred option at checkout.

Shipping Timeframes

We recommend placing your booking as early as possible to ensure availability.

Your dress will be dispatched in time to arrive before the start of your hire period. While we aim to deliver every order on time, delivery dates cannot be guaranteed once your parcel is with the courier.

Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your parcel's progress.

Delivery Address

Please ensure your shipping address is correct when placing your order.

Beauty Lane Brisbane is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Signature on Delivery

A signature may be required upon delivery. If no one is available to receive the parcel, the courier may leave a collection notice or redirect the parcel according to their policies.

Local Pickup

Customers who select local pickup will receive an email with the pickup address and collection instructions once their order is confirmed.

Please collect your dress during the agreed pickup time. If you are unable to attend, contact us as soon as possible to arrange an alternative.

Returning Your Dress

Your dress must be returned by the agreed return date using the prepaid return satchel (if provided) or by the agreed return method.

For posted returns:

  • Lodge the return parcel with Australia Post on or before the final day of your hire period.
  • Keep your lodgement receipt until your return has been processed.

For local pickup customers:

  • Return the dress at the agreed date and time.

Shipping Delays

We are not responsible for delays caused by:

  • Australia Post or third-party couriers.
  • Severe weather events.
  • Natural disasters.
  • Public holidays.
  • Industrial action or other events outside our control.

If a shipping issue occurs, please contact us as soon as possible and we will do our best to assist.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged during transit, please contact us immediately.

We will work with the shipping provider to investigate the issue and, where possible, provide a replacement dress, store credit, or another suitable solution.

International Shipping

At this time we only ship within Australia