Refund Policy

Refunds Before Your Hire Period

• Cancellations made 14 or more days before the hire start date will receive a full refund.
• Cancellations made 7–13 days before the hire start date will receive a 50% refund.
• Cancellations made less than 7 days before the hire start date are non-refundable, as the dress has been reserved exclusively for your booking.

Change of Mind

We do not offer refunds for:

• Change of mind.
• Deciding not to wear the dress.
• Finding another outfit.
• Events being cancelled or postponed by the customer.

Incorrect Size or Fit

Customers are responsible for selecting the correct size before booking. Measurements and sizing information are provided to assist with your choice.

Refunds will not be issued if the dress does not fit, unless we have supplied the incorrect size from what was ordered.

Condition of the Dress

Every dress is thoroughly inspected, photographed, and professionally cleaned before and after each hire.

If you receive a dress that has a significant fault that was not disclosed and prevents it from being worn, please contact us within 2 hours of receiving your order, including clear photos. If approved, we will offer one of the following:

• A replacement dress (if available).
• Store credit.
• A full or partial refund, depending on the circumstances.

Late Deliveries

We are not responsible for delays caused by:

• Postal or courier services.
• Incorrect shipping information provided by the customer.
• Weather events or circumstances outside our control.

If a delay is caused directly by us and results in you being unable to wear the dress, we will work with you to provide a suitable solution, which may include a refund or store credit.

Bond Refunds

A $100 refundable bond is charged with every hire.

The bond will be refunded once the dress has been returned on time and passes inspection for:

• No stains.
• No tears or damage.
• No missing accessories.
• No excessive odours (including smoke, perfume, fake tan, or pet odours).

Bond refunds are generally processed within 2–5 business days after the dress has been inspected.

Non-Refundable Circumstances

Refunds will not be provided for:

• Late returns.
• Damage caused during the hire period.
• Normal wear resulting from the customer's use.
• Failure to collect or accept delivery.
• Breaches of our Terms & Conditions.

Store Credit

Where appropriate, we may offer store credit instead of a cash refund. Store credit is valid for 12 months from the date of issue and can be used towards any future dress hire.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a dress has a major fault or does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement, or refund.